Shipping policy
Shipping Policy
At Muuv Hydration, we strive to deliver your orders quickly and efficiently while ensuring the best customer experience. Please review our shipping policy below:
Processing Time
- Orders are processed within 1-3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
- We offer standard and expedited shipping options at checkout. Delivery times and costs vary based on your location and the selected shipping method.
Delivery Times
- Standard Shipping: Estimated delivery within 5-7 business days after processing.
- Expedited Shipping: Estimated delivery within 2-3 business days after processing.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or high shipping demand.
Shipping Rates
- Shipping rates are calculated based on the weight, size, and destination of your order and will be displayed at checkout.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress.
Shipping Restrictions
- Currently, we only ship within [your shipping regions/countries].
- We do not ship to P.O. boxes, APO/FPO addresses, or international locations not listed as eligible at checkout.
Damaged or Lost Shipments
- Muuv Hydration is not responsible for shipping delays caused by carriers.
- If your order arrives damaged or is lost in transit, please contact us at [your email or phone number] within 48 hours of delivery with your order number and photos (if applicable). We will assist you in resolving the issue with the carrier.
Incorrect Shipping Information
- Please ensure your shipping details are accurate before placing an order. Muuv Hydration is not responsible for orders delivered to incorrect addresses due to errors in the shipping information provided by the customer.